Have some questions? We have answers!
Browse our FAQ below for answers to your most common questions.
“At Exceptional Eye Care, we strive to improve the quality of life for all of our patients, military and
civilian alike. We do this by enhancing vision to the sharpest levels, and by focusing on our patients’ needs.
We utilize the latest technologies to focus on ocular health, early eye disease detection, ocular treatment, and referrals. We provide a caring setting for our patients and are located conveniently on post for the entire community.”
Dr. Marie Edling
If you have the symptoms of an eye emergency, Contact Us right away.
Common symptoms are listed below.
Symptoms that require an evaluation or treatment include:
Irritation or itchiness
Red or pink eyes
Stinging or burning
Flashes of light
New sensitivity to light
Sudden change to pupil size
“Floaters” in your field of vision
Dark shadows gliding across your vision
Sudden vision loss, one or both eyes
Foreign body sensation
Spots in the vision
Many of these symptoms can be treated, such as foreign body removal, or prescriptions written as necessary. In the case of serious conditions, Dr. Edling will refer you to the appropriate specialist.
Yes! New patients are welcome.
Exceptional Eye Care, LLC is located in the same building strip but to the right side of the PX Exchange, right between the PX and Vista Optical. You can see a sign that reads “optometry care” on the front of the building.
This is actually encouraged whenever possible. It is not required, but it is tremendously helpful.
This is to help your eye doctor to communicate important eye health findings to your medical doctor if needed.
This is very helpful to the doctor as some medications can have ocular side effects.
It is important to take all medications as prescribed even on the day of the eye appointment.
Yes. This can help the doctor know what your eyes are accustomed to, both prescriptions and materials.
Yes. Also be ready to report your most recent Hemoglobin A1C reading to record in your chart.
This is very helpful in communicating with the staff and doctor during the exam.
While vision insurance covers a healthy eye exam, it is important to note that Vision Insurance Plans will NOT cover any ocular health issues or specialty testing associated with eye diseases. If during the course of your eye examination it is discovered that a patient has cataracts, dry eyes, glaucoma, eye infections, contact lens complications, or other medical problems, the visit will be processed using medical insurance. Above lists the current medical insurances that we accept.
Eye exams are only billable to vision insurance plans when there is a glasses or a refractive diagnosis only, such as farsightedness, astigmatism, nearsightedness, presbyopia. Otherwise, the exam will be billed to the medical insurance carrier. Oftentimes, when a patient has a complaint of dry eyes, itchy eyes, headaches, flashes, floaters, or other symptoms, it will result in the medical insurance plan being billed for the visit. Certain exam findings require a higher level of medical decision making and will not be billed to a vision insurance plan. These are not rules created by us, but rather dictated by the insurance companies. The determining factors as to which insurance will be billed for which visit will be determined by the patient’s symptoms and complaints, as well as the doctor’s findings during the eye examination. If the eye exam is billed using a patient’s medical insurance, patients can still use their full vision plan benefits on the purchase of their glasses and contact lens materials. An optical is located conveniently right next door to Exceptional Eye Care on post at the PX and accepts a wide range of vision plan benefits on the purchases of the glasses, sunglasses, contact lenses, and materials.
If we do not take your particular insurance, we can provide you with a receipt that you may be able to submit to your insurance company for reimbursement if you have out-of-network benefits with that plan. Check with your insurance plan to see about the out-of-network benefits that they provide.
~Eye Pressure test (IOP)- this is usually done with a puff of air or a small probe that gently touches the eye. Obtaining the pressure of the eye is one of the important tests in detecting glaucoma.
~Auto refraction- this machine provides an objective measurement of a person’s refractive error and prescription for glasses and contact lenses. This is achieved by measuring how light enters and exits a person’s eye. The auto keratometer also measures the shape of the cornea and can detect corneal disease.
~Visual Field – Used in patients over 10 years of age, a visual field test maps out what your world looks like to you. It measures the area of vision, or how wide of an area your eye can see.
Dilation drops cause the pupils to become large, allowing in more light. This enables the doctor to get a better view of the optic nerve and retina to ensure that it is healthy. This is important in helping to prevent and treat eye conditions that could potentially lead to vision loss.
Patients can be dilated as early as age 6 months as needed. It is recommended at their first preschool eye exam.
You can expect your eyes to stay dilated 4-6 hours, depending on the drops used and how your body processes the drops. Wearing sunglasses to protect your eyes in the sunlight will help with the brightness.
Depending on your prescription and job duties, most patients are able to drive and work after dilation. If your job duties require up close tasks, it may be difficult since most people have blurred near vision. We recommend bringing a driver if you are in doubt.
You may be fitted for contacts if you have an eyeglass prescription that is six months old or more recent. Please bring this prescription to your contact fitting appointment. The out-of-pocket contact lens fitting fee will depend on the type of contact you need.
Yes. It is recommended for ages 12 and older. If you are new to wearing contacts, it is helpful to inform us upon scheduling the appointment. New contact wearers are required to take a contact lens insertion and removal class.
Many insurance companies consider contact lenses to be elective versus necessary, and may only pay for some or none toward a contact lens fitting. The portion of your cost will depend on if your eye requires a regular sphere or a specialty lens, like an astigmatism, multi-focal, or monovision lens and your plan benefits.
Federal law states that your doctor examines your eyes annually for contact lens prescriptions. The eye changes throughout your life, so it is important that you have the best fit and prescription for the continued health of your eye.
Color contacts are available in many exciting and beautiful hues. However, colors are not available in astigmatism or multi-focal contact lenses.
Never. There are no contacts lenses manufactured of any type or brand that are safe to be worn for swimming, hot tub or showering. They must be removed for those activities. Bacteria and harmful organisms can get trapped behind the lens and cause very severe infections and even blindness.
No. Due to bacteria and microorganisms in tap water and saliva, this is very dangerous to the eye. Always use a contact lens approved multi purpose or saline solution to rinse and ONLY multi purpose solution to soak or store your contacts.
After the recommended time, contacts can lose water content, tighten to the eye, and collect protein buildup. All of those things can reduce the oxygen getting into the eye and cause discomfort, poor vision, and damage to the cornea.
Unlike dilation that allows the doctor to only look as long as the patient can tolerate the bright light in their eyes, the retinal photography allows the doctor to study the photos as long as needed. These photos are digitally stored and can be compared to the previous year. There are no lingering effects as there are with dilation drops.
For a routine exam, the cost is $35 out of pocket. If needed for medical reasons, this can often be billed to the medical insurance.